Gstaad Card Inside

Unlimeted mobility in Saanenland and Simmental now also in winter

With the Gstaad Card, guests travel free of charge on all public transport lines.
So far, this offer was only valid in summer, from May to October. This offer is now also valid in winter. From 1 November 2023, all overnight guests can benefit from this.

Optimised issuing process

From June 2023, the optimised issuing process of the Gstaad Card including the sending of the "Concierge myGstaad", the digital holiday companion, will also be implemented for hotels and camping. Detailed information on the process can be found in the Manual Creating Gstaad Card. 

New folding card

A new Gstaad Card folding card is now available for you and your guests.
It contains all the summer Gstaad Card offers including an overview map and replaces the previous Gstaad Card summer experience brochure. The latest information is still available at www.gstaad.ch/en/gstaadcard.
You can order the folding map and the matching eye-catching "Böxli" from us: info@gstaad.ch or phone +41 33 748 81 81.

Gstaad Card in the new ChatBot «Sarina»

On the website www.gstaad.ch you will find since mid-July 2022 our Sarina, a digital ChatBot - respectively our digital advisor of the Destination Gstaad.
With the help of a chat field, this automated ChatBot provides the best possible answers and useful information to all tourism-related questions. From hiking highlights to sightseeing to travel tips, just to name a few. For now, our Sarina answers in German, English and French are in implementation. 

Currently, many questions are asked about the Gstaad Card. Mainly on the subjects of the Gstaad Card’s offer, the acquisition of the Gstaad Card and the benefits. Try it out yourself in the chatbot, for example by asking after the Gstaad Card.

All new technical possibilities have their limits; our Sarina will never provide the exact answer to all questions. Therefore, there is still the possibility to connect to the LiveChat, leave a message or call. The question will then be answered directly by our guest relations team.

In the background of the system, the questions that Sarina cannot answer are continuously edited so that she is able to answer directly and correctly next time.

Frequently Asked Questions

We have listed all frequently asked questions on a separate page. This is linked on www.gstaad.ch/gstaadcard (under «FAQ») as well as here on www.gstaad.ch/gstaadcard-inside under «Frequently asked questions / contact». The questions and answers are constantly updated.

If you have any questions, take look at it first, maybe you will find the answer you are looking for.

Gstaad Card on the accommodation webpage

In order to make the visitors even more aware of the Gstaad Card, every accommodation on www.gstaad.ch/en/shop/accommodations, in which the guests are entitled to the Gstaad Card, is now marked with the «Top Benefits» category «Gstaad Card» (icon with logo).

Concierge myGstaad

The digital holiday companion will be sent automatically to all guests of holiday apartments (only with rental through Gstaad Saanenland Tourismus), B&Bs and other test accommodations from summer 2022. The Gstaad Card can be activated directly in Concierge myGstaad. The digital holiday companion inspires guests at any time with experiences, important destination info such as live data from ski slopes, events, tours etc. The experiences can be planned and booked comfortably from home or directly on the spot.

The Concierge myGstaad puts the destination offer in the display of guest computers, tablets and smartphones. No time-consuming searching on the net, but individual and relevant tips and suggestions available on demand at all times.

New look & feel of the Gstaad Card

Ordering of the digital Gstaad Card (01.11.2023 – 31.01.2025)

From now on you will have 365 days a year of free travel with the Gstaad Card. 

What to do:
On your existing card, the public transport offer is only valid until 31 October 2023. In order for the public transport service to be valid from 1 November 2023, you must obtain a new annual card (this will be valid until 31 January 2025).

As a second home owner, you can order a personal annual Gstaad Card for yourself and your family as well as temporary Gstaad Cards for your guests under the following links. The cards are issued directly through registration and sent by e-mail to the provided address. Kindly note that second home owners who are resident in the same municipality as the second home is located are not eligible to order a personal Gstaad Card.

Important:

• The Gstaad Card can only be ordered with the login that was sent to the recipient of the flat-rate visitor's tax invoice for the apartment.
• The data must be filled in correctly. The Gstaad Cards are personal, non-transferable and only valid with the holder's name and date of birth. At the request of the inspection staff, a valid personal card or identity card must be presented. Therefore, a personal card in their name must be issued for each guest. Abuse will be punished.
• Personal Gstaad Cards for second home owners are only dedicated for second home owners, who are not resident in the same municipality as the second home is located. This will be checked randomly. All abuses are punished and the personal Gstaad Card will be withdrawn.

Ordering of the digital Gstaad Card:

• annual cards for second home owners
• temporary for guests in holiday apartments

Instructions Gstaad Card for second home owners

1. Where

1. click on annual cards for second home owners or temporary for guests in holiday apartments

2. Login & fill out the form

2. enter user name & password ➔ visitor's tax invoice
3. fill in all data (➔ date of birth: only valid if filled in correctly. Apartment and owner = username from login)

3. Generate & repeat

4. Send ➔ Gstaad Card will be sent by e-mail
5. repeat for each person (points 3 & 4)

Manuals

Here you will find the constantly updated manuals for creating the Gstaad Card.

• Creating Gstaad Card (hotels / camping / holiday apartments* / B&B)
• Creating Gstaad Cards_groups (group accommodation (/travel groups)
• Creating guest cards via PMS (Hotels)
  
  (*holiday apartments only with rental through Gstaad Saanenland Tourismus)

Here you will find the e-learning videos "How to issue and send a Gstaad Card" in German. You can watch this training individually in front of your computer, share it with your team and give it to new employees as part of their induction. Additional manuals for issuing the Gstaad Card can be found under the tab "manuals for hosts".

• Training video for hotels & campings
• Training video for hotels with PMS interface
• Training video for groups (hotels & group homes)
• Training video for pilot hotels, holiday apartments*, B&B’s
  (*holiday apartments only with rental through Gstaad Saanenland Tourismus)

Frequently Asked Questions

We have listed all frequently asked questions on a separate page. This is linked on www.gstaad.ch/gstaadcard (under «FAQ») as well as here on www.gstaad.ch/gstaadcard-inside under «Frequently asked questions / contact». The questions and answers are constantly updated.

If you have any questions, take look at it first, maybe you will find the answer you are looking for.

Contact / Hotline