Questions and answers about the Gstaad Card
General questions
The Gstaad Card is your personal, digital guest card for your stay in the Destination Gstaad. From the first night, you will benefit from numerous advantages and discounts, which can be booked easily and conveniently, among other items, in the online shop. Discover all the experiences for your perfect stay at www.gstaad.ch/gstaadcard.
As an overnight guest or a second residence owner in the Destination Gstaad, you are entitled to the Gstaad Card so you can enjoy many benefits in and outside the Destination Gstaad. As an overnight guest, you will receive a Gstaad Card valid for your stay (incl. arrival & departure day, the Gstaad Card cannot be used for arrival and/or departure (public transport)). As a second home owner, you and your family are entitled to annual cards, unless you are registered in the same municipality as where your second home is located.
Children from 6 to 12 years will receive a «Saani Card» (Gstaad Card for children).
Children under 6 years of age will not receive a Gstaad Card. They do not, however, pay for most services (public transport, mountain railways, etc.).
No, dogs are not entitled to the Gstaad Card.
Dogs travel free of charge on the cable cars. For public transport, a ticket must be purchased.
As a guest you will receive the Gstaad Card from your host. The link to register for the Gstaad Card will be sent to you by e-mail before your arrival. So you can prepare for your stay.
If you don’t receive it, contact your host or get the Gstaad Card when you arrive at your accommodation.
When you stay in a holiday appartment (only if bookable via Gstaad Saanenland Tourism), a Bed & Breakfast, in one of most hotels or on a campsite, you will receive access via e-mail to the «Concierge myGstaad», your digital holiday companion. In the «Concierge myGstaad», you can activate and use your digital Gstaad card(s) - see instructions.
If you are staying in group accommodation or the above does not apply, you will receive the digital Gstaad Card with the corresponding QR code(s) by e-mail and can either:
- download it conveniently to your smartphone
- print it out at home
The QR code is scanned by the service providers when the offer is redeemed.
There are two QR codes (1x Gstaad Card & 1 x public transport pass).
We recommend (if received from your host) using « Concierge myGstaad», our digital holiday companion. This will also give you details of all Gstaad Card benefits, and you’ll be able to book experiences directly (Gstaad Card data can be retrieved directly if you book online). The «Concierge myGstaad» will also help you to find available activities, routes & tours, events etc. and plan your stay.
If you decide not to do so and do not activate the Gstaad Card(s), you will either receive the Gstaad Card(s) by e-mail or on arrival, depending on the host.
Basically, the Gstaad Card is digital. It can also be used offline in «Concierge myGstaad» (no need to load it into the wallet).
If you have activated the Gstaad Card in «Concierge myGstaad» but would also like to have it in printed form, then please contact your host.
As a second home owner, you can order digitally a personal annual Gstaad Card for yourself and your family on www.gstaad.ch/gstaadcard-inside under «Second home owners» using the access data you received with your visitor's tax invoice. The annual cards are issued directly upon registration and sent by e-mail to the provided address.
You can book the experiences directly via the online shop, in the Concierge myGstaad or in the tourist office, book them with the provider or redeem them directly at the location (see www.gstaad.ch/gstaadcard).
A valid Gstaad Card is required to book a Gstaad Card experience. Contact your host to receive the Gstaad Card for your booked stay in advance.
If a service is booked in the online shop or at the tourist office, it is booked directly via the QR code of the Gstaad Card and you can redeem it with the provider.
You will be able to take public transport on designated routes between the Saanenland and the Simmental (apart from arrival and departure): www.gstaad.ch/en/service/travel-public-transport («Gstaad Card»).
Be inspired by the more than 80 experiences: www.gstaad.ch/gstaadcard.
Public transport uses a QR code specially designed for this purpose.
This contains additional security features that only public transport is allowed to use.
Did you already have a Gstaad Card before and was the previous public transport QR code still in your Wallet?
Please note that the QR codes saved in the Wallet become invalid after your stay and must therefore be manually erased from the Wallet.
On a further visit to the Destination Gstaad, save the new QR code in the Wallet and travel solely with this one.
Public transport is included, meaning you do not need to purchase a ticket, showing the Gstaad Card will suffice.
As dogs are not entitled to the Gstaad Card, depending on the size of the dog, a ticket must be purchased.
A ticket must also be purchased for the transport of bicycles/bikes. Please note the instructions.
The Junior Travelcard as well as the Half-Fare Travelcard, GA Travelcard and SwissTravel Pass combined with the Gstaad Card are not valid on the cable cars.
On public transport, the Children's Co-Travelcard is accepted together with the Gstaad Card.
Questions for hosts
The Gstaad Card will be sent to all guests who book your holiday apartment/chalet, be it through Gstaad Saanenland Tourism or via you directly.
If you are a landlord not registered in the municipality where the second home is located, you can obtain annual tickets for yourself and your family (for more information, see «Questions for second home owners»).
Every overnight guest is entitled to a personalised guest card during their stay, from the first night of their stay.
No, dogs are not entitled to the Gstaad Card.
Dogs travel free of charge on the cable cars. For public transport, a ticket must be purchased.
Holiday apartments (only if bookable via Gstaad Saanenland Tourism), Bed & Breakfast as well as test most hotels and campsites:
The guest receives access by email to the «Concierge myGstaad», the digital holiday companion. The guest can activate his/her Gstaad Card(s) in it (see Manual «Creating Gstaad Card»).
The guest will receive the Gstaad card(s) by e-mail from group accommodations*, certain hotels and campsites, from all other landlords, and also in the event that the Gstaad card(s) is/are not activated in the «Concierge myGstaad»**.
*Sending from the feratel CardSystem (see Manual «Creating Gstaad Card_Groups»)
**automatic forwarding at midnight after arrival
For Gstaad Cards sent by e-mail with the corresponding QR code(s), the guest can either:
- conveniently download it to the smartphone
- print it out at home
The QR code is scanned by the service providers when the offer is redeemed.
There are two QR codes (1x Gstaad Card & 1 x public transport pass).
You can find out how issuing the Gstaad Card works for you as a host (hotel, group accommodation, camping, holiday apartment owner (only with rental through Gstaad Saanenland Tourismus) or bed & breakfast) in the manuals and e-learning videos (www.gstaad.ch/gstaadcard-inside).
If you do not rent out your holiday apartment through Gstaad Saanenland Tourismus, you can issue temporary Gstaad Cards for your guests at www.gstaad.ch/gstaadcard-inside under "Second home owners".
Yes, a separate personal card must be issued for each guest.
Cards indicating «Guest 1», «Child Müller» etc. are not permitted and will be blocked.
The host can decide that for themselves. Recommendation: about 1 to 2 weeks before arrival (not too early – unless the guest already needs the Gstaad Card to book an exclusive experience). Read about and book experiences at www.gstaad.ch/gstaadcard.
Yes, that's possible. You can run through the procedure up to the point where the reservation of the guest card creation is saved. Then delete the pre-registration (the Gstaad card will automatically be invalidated).
Gstaad Saanenland Tourism is not allowed to contact these guests directly for data protection reasons (contact always via the booking office). The host may do so, however, because there is a contract between them and the guest.
See manual «Creating Gstaad Card», 7.1., page 15
Questions for second home owners
As a second home owner, you can order the annual passes for yourself and your family at www.gstaad.ch/gstaadcard-inside under the heading «Second home owners» via the link «annual cards for second home owners». The annual passes will be issued directly upon registration and sent by e-mail to the address provided.
Only the recipient(s) on the visitors’ tax invoice will receive the login details for the annual Gstaad Card. This login may not be passed on to third parties by Gstaad Saanenland Tourism for legal reasons. Therefore, ask the invoice recipient.
Your personal Gstaad Card, which you received by e-mail, can be either:
- conveniently downloaded to your smartphone;
- printed out at home as an annual card; or
- upon receipt of the annual Gstaad Card requested online, ordered as a laminated card via the order form (a service fee of CHF 5.00 per card will be charged). It can then be collected from the Gstaad Tourist Office after 3 working days.
Gstaad Saanenland Tourism is switching from the financial year to the calendar year (01.01. to 31.12.), so the visitors’ tax bill will be sent with the login details for ordering the Gstaad Card in January as of 2023. From then on, the annual Gstaad Card will be valid for one year. The current annual Gstaad Card is valid until 31.01.2025 for the interim.
No, the Gstaad Card may only be used by second home owners who are not registered in the municipality where their second home is located. Random checks are carried out, and any abuse will be punished and the Gstaad Card will be withdrawn.
